Homophobia Is Stupidly Dangerous

In the early days, I view homophobia as just a stupid stance. Now it it escalated to stupidly dangerous. I can’t fathom the fact that most people would justify the torture and killing of another human being just because they choose to love another person of the same “assigned sex”. Before we continue, let’s first discuss what I meant when I say “assigned sex”. For example, I was born a Person but because of some social conundrums that I really didn’t care much when I came out of the womb, I was assigned to be a female. Well I didn’t really have much of a choice back then because if I had, I would have chosen to be a gender-less direwolf, they’re fluffy and scary at the same time.

Anyway, I’m not just writing this article because one man armed with a powerful riffle chose to gun down more than 300 people and managed to kill 49 of them in Orlando, Florida. Or because out of 55 countries in Africa, 36 of them considers same-sex relations as illegal and punishable by death. Or because Christianism, Islamism and other religious fundamentalists considers homosexuality as immoral. But because it is in my moral stance that EVERYONE, whether your straight, homosexual, a christian, a muslim, or just a normal person who doesn’t give a s**t about all these, should have the Freedom to Live, Love, and exercise your own Rights so long as your actions would not violate that of others. And I strongly believe that your rights as a person and as a citizen of your country should be protected especially by those appointed in the government. Just recently, the boxer Manny Pacquiao was elected as a Senator, a law-maker here in the Philippines. A man who harbored support from the prejudice majority by calling gay people “worse than animals”. He even sited a bible verse to support his claims. He once said in an interview that if he will be elected, he will still stand by his religious beliefs or something like that because the government needs a “God fearing” official. Electing Manny Pacquiao for me is not just shameful, but is also detrimental to the country. How can a law-maker of this country perform effectively by basing everything on his religious beliefs when this country is consist of different people, with different religious beliefs and belongs to different groups. That will just promote inequality and oppression of others who don’t have the same belief system as his. Would he also condemn Muslims for being polygamous because their religion allows them and in the christian teachings adultery is a sin? I have nothing against the man but I’m tired of all these biblical fundamentalism used by opportunistic politicians who eats hate-filled bile statements for breakfast just to strike a popular chord. I’m tired of people who uses bible verses and their religions as a smokescreen for their own prejudices. I’m tired of people giving out damnation pamphlets saying “fags will go to hell” and preaching that god loves you and that he created you in his own image in the same breath. I really don’t think God cares if you like it up to your ass! I mean seriously people, there are more pressing issues. What about child molestation, rape, poverty, deadly diseases? Don’t you have any other outlet for your self proclaimed holiness other than the LGBTQ community?

I understand that these religious institutions won’t allow same sex marriage inside their own humble churches and I respect that. I think most people who are queer respects that too. I really don’t think that they really need a church to affirm that the Christian God, or The Islam God, or the Buddhist God, or whoever god this world has, recognizes their union.I know I don’t. All we are asking is to be recognized by the state as a couple, to have a right to own a conjugal property, or if my partner lies in the hospital bed someday, I would be able to get inside her hospital room hold her hand and say goodbye to her because I’m legally considered to be her life partner. If straight people can exercise those rights, I think it would only be fair that the queers will also be given those same rights.

All you religious fanatics, please understand that this is not about you, or your beliefs or your prejudices. All we are asking is Equal Rights for everyone, including you pricks! And I really don’t think that if you face your maker in the judgment day (assuming that is really happening), your maker would be pleased to know that you killed, or judged, or terrorized all his other creations because they’re gay, lesbians, etc. So seriously people, don’t kill other people just because you think your god as a bigger dick than others.

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Poetry of the Oppressed

Lately, I seem to fall in love with Button Poetry. It’s a group of poets who do performance poetry or I’d like to call it, the artistic performance of the oppressed. The later part is maybe because I think watching the performance poetry regarding oppression are the most stunning performances I’ve seen so far.

The thing that draws me to button poetry is because I love almost all forms of art, from performance arts to literary, to design to prints, photography and so on. I used to participate in creative writing, but kinda lost the passion along the way. I used to think that art is my only way to survive since I grew up troubled. Now I’m 26 and I’m still in trouble in so many ways, I think.

Now I know why I love performance poetry about oppression or why I lost my artistic side. That’s because I, too grow up oppressed. I learned the word silence before I even learned to hear my own voice. I learned that shooting stars are just dead sporadic meteors before I learned how to make sincere wishes. I was pushed to learn the science of everything before I fully enjoyed the wonders of the world. Everything should be properly explained and all actions should always fall into the norm. So I grew up a skeptic which eventually, I didn’t really like. I lost too many people and too many opportunities because I was a skeptic and cynical about almost everything, but mostly, because I grew up afraid that I might do something wrong or that I may not be able to defend or explain why I did what I did. So yeah, I’m still a little bit in trouble.

Despite everything, I learned not to hate the adults that surrounded me when I was little for making me who I am right now. I understand that they also have no idea how to raise a child, especially when that child starts to learn how to think for herself and question the things that surrounds her. But this I promise, if ever I’d be lucky to bring another human form into this world, I would let her/him be whoever she/he wants to be and promise to support her/him whatever the cost. That she/he will be able to choose her/his own identity, whoever she/he wants to love, that she/he can make her/his own mistakes whether she/he can explain it to me or not.

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If I Hadn’t Said Yes To A Few Drinks!

It has been ages since I last wrote something on my blog, but I guess that’s kind of my thing. I do write a lot before. I just don’t publish it ’cause I’m not that confident. I used to be really passionate about writing when I was a kid, but I lost it when I grew up and realized that the world are surrounded by horrible beings. Not all of them though, but most of them. . Especially people at work, people that surround me at my job are ridiculously horrible individuals, arrogant, self-absorbed narcissists who can’t even enumerate the function of their frontal lobe or may not even have the slightest idea that they have one. At first it didn’t bother me, but then their crap started to weigh on me. It slowed me down and made me disgusted at every moment I am surrounded by them (Ugh).  So I requested a change in my duty hours. I like my new shift because most of the time I am left alone, which peacefully allows me to think and be productive. Though I know sooner or later I have to go back to my old shift because so many reasons. So cheers! I’ll probably drink even more when I go back to my old shift.

Well actually, I don’t want to talk about my overly – confident colleagues. They’re not the reason why I’m writing now. The first part was just me venting and I can’t help it. I wanna talk about my drinking. On my previous entry I’m Not Extroverted Unless I had A Few Drinks!”, I talk about the downside of my drinking. Now I will talk about the good sides (huh… a silver lining after all). I used to be a non-affective kind of person. People who are close to me says I’m too hard and I don’t allow anyone to get near me. But not if I’m drunk! No one in my world has imagined that I’ll fall in love just because I said yes to a few drinks. I’m happy with who I am with and I also never have thought that I would be this happy and content. My closest friend say’s I’ve changed a lot since then, in a good way and she’s lucky that I am trying to be the best that I could for her. But I think I’m the one who got lucky here. Most of the time I hurt people because of the brutal honesty that goes out from my mouth and they can’t handle that and I never thought there would be someone who’s willing to be with me because of that. Most importantly, I’m a better person now because she inspires me to be better.

Just to be clear, I’m not encouraging anyone to drink alcohol. What I’m just trying to say is sometimes, it’s okay to loosen up a bit and be carefree or venture into the unknown. As the saying goes, “You can never cross the ocean until you have the courage to lose sight of the shore”.

I’m Not Extroverted Unless I had A Few Drinks!

I am a subtle observer. I do notice what people are doing and how they’re acting when they’re around me, but they don’t usually notice that I’m noticing them. I have quite mastered that art of blending in. It’s not that I intend to spy into other people’s lives, it’s just my way of understanding things. As a result, I do have a lot of perceptions of other people and sometimes I do over-think but it usually doesn’t come out. It just stays on my mind where it’s safe unless I had a few drinks!! I do drink a lot and I’m tactful when I’m drunk. I have said a lot of things that may have hurt a lot of people, I’m not sure though, I usually forget what I’ve said after I’m sober.

I may have hurt someone the last time I was out drinking with my new beer mates. I’m quite not comfortable sharing it, but I think I said things that are really terrible to a particular individual. It wasn’t entirely my faultthough, since it wasn’t me who started it. My mistake was that I may have gone way too far with the subject.

I really don’t know where this is going or how it’s gonna end. I just want to write about it so to remind to be careful next time, especially when I’m on the influence of the alcohol that I love so much.

Catching Up

It’s just January 8 so I guess it’s yet not too late to share my experience last year or just last month. Well, I was baptized and raised as a Roman Catholic and before the 25th we have these 9 days Novena Masses. During the 3rd day, the Priest was talking about not giving up, not giving up on the government, not giving up on being nice even to those who aren’t nice, not giving up on faith, and not giving up on life. It hit me big time since I have doubts and my faith is quite shaking. I don’t know if anyone can relate, but I have a lot of questions like, if there’s a gracious and loving God, then why has He allowed bad things to happen to good people, or why has He ignored all those brutalities happening around the world where the government suppresses its own peoples’ rights and kills them like cattle’s in a slaughter house. And if they say God is gracious and merciful like He is, is He gonna punish me for having thoughts like these. Don’t get me wrong, I want to believe that there is something out there. Something bigger than what we can understand, something who’s power is bigger than what we can fathom, whose infinity is so much bigger than ours. I think believing in the Supreme Being looking over us is a comfort to this cruel world, but is He really looking over us, I’m not so sure. I also despise the idea of heaven and hell where the heaven is a reward for those who did good things and hell is a punishment for those who didn’t do so much. When I give food to the hungry, I don’t look up and say to the heavens “You owe me one,” and when I do bad things, I don’t look down and say “I’m getting near!” Basically, I wanna own up the things I do in this mortal world. I do whatever I think is right and when things turned out to be wrong, no regrets. At least at that moment, I did what I think was right.

I may not be a faithful member of the church (or however you wanna label me) but I believed what the priest said, about not giving up. It kind of relates to my blogging too. I haven’t written anything for like ages. So sharing these thoughts I kept for myself is my way of not giving up.

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This is the first time I said these thoughts out loud or at least typed it in words.

How to Train Agents for Chat Support

Chat Support

Multi-tasking agents are one of the advantages of using chat as a support channel. A well trained phone agent can also be a chat support agent and can often manage several sessions simultaneously. But most importantly, chat support channel is another way to provide assistance for customers who might be multi-tasking themselves or just don’t like to use other channels. The upside can be huge if chat is implemented correctly. So how do you train agents for chat support? Here are some simple but important tips.

Make sure your agents are good written communicators.

Chat adds a whole new element to communication. The verbal cues are no longer there to read. It is very important for an agent to always maintain a neutral or happy tone in their writing. It is very easy to come across as rude or annoyed through chat. There have even been companies that have employed the use of emoticons just to convey emotion and keep it light.

Typos need to be limited, it is okay to have a few, but they need to be kept to minimum. You want to instill confidence in the customer that they are dealing with a professional. Avoid using slang and abbreviations. They need to be very clear and descriptive without taking up too much time.

Train your agents to be empathetic. Even it’s only on chat, it is important that you humanize your approach with your customers. Ask your customers on how they’re doing and empathize if you have to. You can template your responses so it’s easier, just copy and paste. Having multiple response options to choose from will make for a more engaging experience for customers and let them know that they are talking to a real person on the other end.

Train your agents how to effectively navigate the tools.

Using chat support will unavoidable result in idle time. This may occur while waiting for a response from a customer or when dealing with technical accounts. While waiting for the customer to finish the troubleshooting steps, agents can use this time to reply to emails or check customer data. It will be helpful for your agents to be familiar with the tools to help them save time by not second guessing what to do next.

You will also want to make sure they have a library of content and links at their fingertips to offer to the customer. The quicker they can provide these, the happier the customer will be. This can be as simple as an Excel spreadsheet or as advanced as a marketing platform software like Marketo. Whatever the method, it is vital to be organized and have a system to quickly retrieve it.

Trainyour Agents how to be multi-taskers with chat.

Train your agents to be proactive. Train them to use the idle time waiting for the customers’ response to check customers’ records (notations on previous chat sessions or previous call). This way, you’ll have more information about your customers, information that might help you resolve customer concern, especially if the issue is same as before.

Carrying on two to three chats can really lower ATH with each customer. This is a great way to triple the bang for your buck.

Note: Companies should make the customer data readily available across channels (whether it’s through phone, chat, social media, or self-service channels). Customers don’t like repeating themselves even if they are using a different medium than what they’ve already used before.

Things to consider…

If you still doubt the productivity and profitability of having a chat support channel for your business, consider this: your chat support agents can deal with several customers at a time, something they can’t do on a voice support channel. With a small amount of training, the benefits can be huge. It is critical that companies adapt the latest trends, and history has shown that chat isn’t going anywhere soon.

Success

If you have suggestions on how to train agents to be effective chat support representatives to improve customer experience, feel free to comment below. We welcome all suggestions.